Privacy Policy —
How 92game Handles
Your Personal Data

1.1 The data controller responsible for the personal information collected through the 92game Platform (accessible at 92game.asia) is the company operating 92game under its international gaming licence (hereinafter "92game", "the Operator", "we", "us", or "our").

1.2 For all privacy-related enquiries, data subject requests, and complaints relating to this Privacy Policy, you may contact the 92game Data Protection team at the support email address published on the 92game Platform. Please clearly mark any privacy correspondence with the subject line "Data Privacy Request" and include your registered account username and the nature of your enquiry.

1.3 This Privacy Policy applies to all users of the 92game Platform worldwide, including all registered account holders in Pakistan accessing the Platform via 92game.asia. References to "you" or "your" throughout this document refer to any individual whose personal data is processed by 92game in connection with their use of the Platform.

2.1 In the course of providing the 92game Platform and associated services, we collect and process personal data falling within the following categories:

2.1.1 Identity & Contact Data

• Full legal name as it appears on government-issued identification
• Date of birth (used for age verification — you must be 21 or older)
• Pakistani CNIC number or passport number (for KYC verification)
• Residential address, including city (Karachi, Lahore, Faisalabad, Islamabad, etc.) and postal code
• Mobile telephone number (Pakistani +92 format)
• Email address registered to the account

2.1.2 Financial & Payment Data

• JazzCash or EasyPaisa mobile wallet account numbers associated with your deposits and withdrawals
• Bank account details where bank transfer methods (HBL, UBL, Meezan Bank) are used
• Visa or Mastercard details (card number, expiry, billing address — processed through PCI-DSS compliant payment gateways)
• SadaPay or Nayapay account identifiers where those payment methods are used
• USDT wallet addresses where cryptocurrency transactions occur
• Transaction history including all deposits, withdrawals, and bonus credits

2.1.3 Gaming & Behavioural Data

• Full history of bets placed, games played, and outcomes across the 92game casino and sportsbook
• Session durations, login timestamps, and device types used to access the Platform
• Bonus and loyalty programme activity, including points earned and promotions redeemed
• Responsible gaming tool settings (deposit limits, self-exclusion status, session time limits)

2.1.4 Technical & Usage Data

• IP address and geographic location data at the time of login
• Device identifiers, browser type and version, and operating system
• Pages visited on the 92game Platform, navigation paths, and click behaviour
• Cookie identifiers and session tokens (see Section 6 for Cookie Policy details)

3.1 92game collects personal data through three principal channels:

Direct Collection

The majority of data we hold is provided directly by you when you: register a 92game account; complete KYC identity verification; make a deposit or request a withdrawal; contact the 92game customer support team; participate in a promotion or loyalty event; or configure responsible gaming settings on your account.

Automated Collection

When you use the 92game Platform, our systems automatically collect certain technical data including your IP address, device type, browser information, session timestamps, and in-platform navigation behaviour. This data is collected via cookies, server logs, and similar tracking technologies. See Section 6 for full details on our use of cookies.

Third-Party Sources

In certain circumstances, 92game may receive information about you from third parties for the specific purposes of identity verification, fraud prevention, and AML compliance. These third-party sources may include identity verification service providers, payment processors (including JazzCash, EasyPaisa, and card payment gateways), and fraud prevention databases. Data received from these sources is processed only for the purposes for which it was provided.

4.1 92game processes personal data only where a lawful basis exists for doing so. The following table sets out the primary purposes for which we process personal data and the corresponding legal basis:

4.2 Where 92game relies on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time by updating your account preferences or contacting 92game support. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.

5.1 92game does not sell personal data to any third party. Disclosure of your personal data to external parties occurs only in the following defined circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, SadaPay, Nayapay, and USDT processing partners receive the minimum data necessary to process your deposit or withdrawal transaction. These processors operate under their own privacy policies and data processing agreements with 92game.
• Identity Verification Providers: Third-party KYC and identity verification service providers receive your identity documents and personal details to perform verification checks required by 92game's gaming licence. These providers are bound by contractual confidentiality obligations.
• Game Software Studios: Game providers (such as Evolution, Pragmatic Play, Ezugi, NetEnt, and others) may receive anonymised or pseudonymised session data necessary to deliver game functionality. These studios do not receive your personal identity data.
• Regulatory & Law Enforcement Authorities: 92game may be required by its gaming licence or applicable law to disclose personal data to regulatory authorities, financial intelligence units, or law enforcement agencies. Such disclosures are made only in compliance with valid legal obligations or enforceable orders.
• Fraud Prevention Services: Data may be shared with fraud prevention databases and financial crime screening services for the purpose of protecting 92game users and the Platform from fraudulent activity.
• Professional Advisors: Legal counsel, auditors, and compliance advisors engaged by 92game may access personal data in the context of their professional engagements, subject to professional confidentiality obligations.

6.1 The 92game Platform uses cookies and similar technologies — including local storage objects and session tokens — to deliver core Platform functionality, maintain login sessions, and collect anonymised usage analytics. The following categories of cookies are used by 92game:

• Strictly Necessary Cookies: Essential for the operation of the 92game Platform. These include session management tokens that keep you logged in to your account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without preventing core Platform functions from operating.
• Performance & Analytics Cookies: Used to collect anonymised data on how users navigate the 92game Platform — which pages are visited most, how long sessions last, and which features are most frequently used. This data is used to improve Platform performance and user experience.
• Functional Cookies: Used to remember your Platform preferences — such as your preferred language setting, display preferences, or previously selected payment methods — so that you do not need to re-configure these settings on every visit.
• Responsible Gaming Cookies: Used to enforce session time reminders and display responsible gaming notifications at the intervals configured in your account settings.

6.2 You may configure your browser to block or delete cookies. However, blocking strictly necessary cookies will impair the functionality of the 92game Platform, including the ability to maintain a logged-in session. The Platform's cookie banner provides options to accept or decline non-essential cookie categories upon your first visit.

7.1 92game retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by legal, regulatory, or compliance obligations. The following retention periods apply to key data categories:

• Account & Identity Data: Retained for the duration of your active account relationship with 92game, and for a minimum of five (5) years following account closure. This retention period is required to satisfy obligations under 92game's international gaming licence and applicable anti-money laundering regulations.
• KYC Documents (CNIC / Passport): Retained for five (5) years from the date of submission or from the date of account closure, whichever is later, as required by gaming regulatory and AML compliance frameworks.
• Financial Transaction Records: All deposit, withdrawal, and bet records are retained for a minimum of five (5) years from the date of each transaction, in compliance with financial record-keeping obligations under 92game's gaming licence.
• Customer Support Communications: Records of customer support interactions are retained for up to three (3) years from the date of each interaction, for quality assurance and dispute resolution purposes.
• Technical & Usage Logs: IP logs and session data are retained for up to twelve (12) months, unless a longer period is required in connection with a fraud investigation, regulatory inquiry, or legal proceeding.

7.2 Where data is no longer required for the purpose for which it was collected and no legal retention obligation applies, 92game will securely delete or anonymise the relevant data in accordance with our internal data lifecycle procedures.

8.1 92game implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• 256-bit SSL (Secure Sockets Layer) encryption applied to all data transmitted between your device and the 92game Platform, ensuring that your login credentials, payment data, and personal information cannot be intercepted in transit.
• Encrypted storage of all sensitive personal data, including KYC documents and payment credentials, using industry-standard encryption at rest.
• Role-based access controls limiting internal access to personal data to 92game employees and contractors who require access in the performance of their duties, subject to confidentiality obligations.
• Two-factor authentication (2FA) available for all account holders, providing an additional authentication layer beyond username and password for 92game account access.
• Continuous monitoring of Platform systems for suspicious access patterns, unauthorised login attempts, and potential data security incidents.
• Regular security assessments and penetration testing of Platform infrastructure.

8.2 In the event of a data security incident that is likely to result in a risk to your rights and freedoms, 92game will notify affected users and relevant regulatory authorities in accordance with applicable data breach notification requirements under our gaming licence obligations.

8.3 While 92game implements robust security measures, no Internet-based system is completely immune to security risks. You are responsible for maintaining the security of your own account credentials and for using the 92game two-factor authentication feature to provide an additional layer of protection for your account.

9.1 Subject to applicable law and the limitations arising from 92game's legal and regulatory obligations, you hold the following rights in respect of your personal data held by 92game:

10.1 As an internationally operated platform, 92game may transfer personal data to processors and subprocessors located in jurisdictions outside Pakistan. Such transfers occur in the following contexts:

• Server infrastructure and cloud storage operated in data centre locations determined by 92game's hosting and infrastructure providers
• Game software studios whose server infrastructure may be located in various international jurisdictions
• Identity verification and KYC service providers whose processing operations may be located internationally
• Fraud prevention and AML screening services operating across multiple jurisdictions

10.2 Where personal data is transferred internationally, 92game implements appropriate safeguards to ensure that such transfers comply with applicable data protection standards, including contractual clauses requiring the recipient to apply equivalent data protection measures to those described in this Privacy Policy.

11.1 The 92game Platform is strictly restricted to individuals aged 21 years or older. 92game does not knowingly collect, process, or store personal data belonging to individuals under 21 years of age.

11.2 Age verification is conducted as a mandatory step during the KYC process. Any account found to be held by an individual under 21 years of age will be immediately and permanently closed. Any personal data collected in connection with such an account will be retained only for the minimum period required to satisfy our regulatory reporting obligations, and will otherwise be securely deleted.

11.3 If you are the parent or legal guardian of a minor and you believe that your child has registered an account on the 92game Platform, please contact our support team immediately. 92game will investigate the matter, close the account, and return any deposited funds to the payment source.

12.1 92game reserves the right to update or amend this Privacy Policy at any time. We may update this Policy to reflect changes in our data processing practices, changes to our gaming licence requirements, changes in applicable law, or improvements to the 92game Platform that affect how data is collected or used.

12.2 Where changes to this Privacy Policy are material — meaning they significantly affect your rights or the way in which your personal data is processed — 92game will provide notice to registered account holders via email to the registered account address and/or through an in-platform notification prior to the changes taking effect.

12.3 The "Last Updated" date at the top of this Privacy Policy indicates when the most recent version was published. We encourage you to review this Policy periodically. Your continued use of the 92game Platform after the publication of any amendments to this Privacy Policy constitutes your acknowledgment of the updated Policy.

12.4 All previous versions of this Privacy Policy are superseded by the current version. In the event of any inconsistency between this Privacy Policy and any earlier version, the current version shall prevail.